Privacy Policy

Last updated: 23 September 2026

1. Who we are

This Privacy Policy explains how Mooneen Ltd ("Mooneen", "we", "us" or "our") collects, uses, stores and protects personal information when you visit our website, contact us, enquire about our services, or work with us.

Mooneen Ltd provides Fractional Sales Leadership and sales consultancy services to small and medium-sized organisations.

Company: Mooneen Ltd
Company number: 17425559
Registered office: 128 City Road, London, United Kingdom, EC1V 2NX
Website: www.mooneen.co.uk

For the purposes of applicable UK data protection legislation, including the UK GDPR and the Data Protection Act 2018, Mooneen Ltd is the data controller for the personal information described in this Privacy Policy, except where we are acting as a processor on behalf of one of our clients.

If you have any questions about how we use your personal information, please contact us at:
Email: info@mooneen.co.uk

2. What personal information we collect

The information we collect depends on how you interact with us.

Information you provide to us

This may include:

• your name;
• job title and role;
• organisation or company name;
• business email address;
• telephone number;
• business address;
• information provided through our website contact or enquiry forms;
• information provided when you arrange a meeting or consultation with us;
• information contained in correspondence with us;
• information included in proposals, contracts and statements of work;
• information necessary to provide our services;
• billing and invoicing information; and
• feedback, testimonials or other information you voluntarily provide.

Information relating to our consultancy services

In providing Fractional Sales Leadership services, we may process business information supplied by our clients that contains personal information.

For example, this could include information relating to:

• sales teams and employees;
• customers and prospective customers;
• contacts and decision-makers;
• sales opportunities and pipelines;
• customer relationship management records;
• sales activity and performance;
• business development activities; and
• commercial processes and relationships.

Where this information contains personal data belonging to individuals other than our direct client contacts, we will process it only as necessary to provide the agreed services and in accordance with applicable data protection requirements.

Where we process personal data on behalf of a client, the client may remain the data controller and our role may be that of a data processor. The respective responsibilities of Mooneen and the client will be set out in the relevant contractual arrangements where appropriate.

Information collected automatically

When you visit our website, we may collect limited technical information, including:

• IP address;
• browser type and version;
• device type;
• operating system;
• pages visited;
• approximate location;
• referring website; and
• information about how you interact with our website.

The information collected automatically will depend on the cookies, analytics and other technologies used on our website.

3. How we use your personal information

We may use personal information to:

• respond to enquiries;
• communicate with prospective and existing clients;
• arrange meetings, consultations and calls;
• prepare proposals and statements of work;
• enter into and manage contracts;
• provide Fractional Sales Leadership and consultancy services;
• communicate with clients during the delivery of our services;
• provide reports, recommendations and other agreed deliverables;
• manage our business relationships;
• issue invoices and receive payments;
• maintain financial and accounting records;
• improve our services and website;
• maintain appropriate business records;
• protect our website, systems and business against fraud, misuse and security threats;
• comply with legal and regulatory obligations; and
• where permitted by law, communicate information about our services, insights or events that may be relevant to you.

We will only use personal information for purposes that are compatible with the purposes for which it was originally collected, or where another lawful basis permits us to do so.

4. Our lawful bases for processing

We will only process personal information where we have a lawful basis to do so under applicable data protection legislation.

Depending on the circumstances, these may include:

Contract

We may process personal information where it is necessary to enter into or perform a contract with you or the organisation you represent. For example, this may include using your contact details to provide Fractional Sales Leadership services or managing a client relationship.

Legitimate interests

We may process personal information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests. Examples may include:

• responding to business enquiries;
• managing professional relationships;
• communicating with existing clients;
• improving our services;
• maintaining appropriate business records;
• protecting our systems and business; and
• appropriate business-to-business marketing.

Legal obligation

We may process personal information where this is necessary to comply with a legal or regulatory obligation. For example, we may need to retain certain financial and accounting information for statutory or tax purposes.

Consent

Where required, we may rely on your consent to process personal information. Where we rely on consent, you have the right to withdraw it at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

5. Business-to-business marketing

Mooneen may contact individuals within organisations where we believe our Fractional Sales Leadership or consultancy services may be relevant to their organisation.

Where we send electronic marketing communications, we will comply with applicable privacy and electronic marketing laws.

You can ask us to stop sending marketing communications at any time by contacting us or using an unsubscribe option included in a marketing communication, where available.

We will respect your request not to receive further marketing communications.

6. Where we obtain personal information

We may obtain personal information:

• directly from you;
• when you contact us by email, telephone or through our website;
• when you submit an enquiry;
• when you book a meeting or consultation;
• when you enter into a contract with us;
• during the delivery of our services;
• from your organisation or colleagues;
• from publicly available professional sources, such as company websites and professional networking platforms; and
• from third-party service providers where appropriate.

If we obtain personal information from a source other than the individual concerned, we will handle that information in accordance with applicable data protection law.

7. Who we share personal information with

We do not sell your personal information.

We may share personal information with trusted third parties where this is necessary to operate our business, comply with our legal obligations or provide our services. These may include:

• accounting and financial software providers, including Xero;
• website hosting and technology providers;
• email and communication providers;
• calendar and appointment-booking providers;
• customer relationship management (CRM) systems;
• professional advisers, such as accountants, lawyers and insurers;
• IT, security and technical support providers;
• payment service providers; and
• other suppliers or subcontractors where necessary to provide agreed services.

For example, we may use Xero to manage invoices, financial records and related accounting activities. Xero states that it provides security measures for financial and personal information processed through its services.

Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate contractual and security arrangements are in place.

We may also disclose personal information where required by law, regulation, court order or other lawful process.

8. International transfers

Some of the service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that your personal information receives an appropriate level of protection in accordance with applicable data protection legislation. Depending on the circumstances, this may include relying on an adequacy decision or using appropriate contractual or other safeguards.

9. How long we keep your personal information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting, tax, contractual and reporting requirements.

The retention period will depend on factors including:

• the nature of the information;
• the purpose for which it is being used;
• whether we have an ongoing business relationship with you or your organisation;
• our legal, accounting and contractual obligations; and
• whether we need the information to establish, exercise or defend legal claims.

When personal information is no longer required, we will securely delete it or anonymise it where appropriate.

10. How we protect personal information

We take reasonable technical and organisational measures to protect personal information against:

• unauthorised access;
• accidental loss;
• misuse;
• alteration; and
• unauthorised disclosure.

These measures may include:

• appropriate access controls;
• password and account security;
• secure cloud-based systems;
• keeping software and systems appropriately maintained;
• limiting access to personal information to those who need it; and
• appropriate contractual and security arrangements with third-party service providers.

No method of transmitting or storing information electronically can be guaranteed to be completely secure. However, we take reasonable steps to protect the information we hold.

11. Cookies and website analytics

Our website may use cookies and similar technologies.

Some cookies may be necessary for the website to operate. Other cookies may be used for purposes such as analytics, performance or marketing.

Where required by law, we will obtain your consent before placing or using non-essential cookies.

The exact cookies used by our website may change from time to time.

The ICO's current guidance confirms that website visitors should be told about cookies and that consent is generally required for non-essential cookies.

12. Your data protection rights

Depending on the circumstances, you may have rights under applicable data protection legislation, including the right to:

• be informed about how we use your personal information;
• request access to the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to erase personal information in certain circumstances;
• ask us to restrict processing in certain circumstances;
• object to certain processing;
• object to direct marketing;
• request portability of certain personal information; and
• withdraw consent where we are relying on consent as our lawful basis.

These rights are subject to certain legal conditions and exceptions and therefore may not apply in every situation.

If you wish to exercise one of these rights, please contact us using the contact details in this Privacy Policy. We may need to verify your identity before responding to a request.

13. Direct marketing

You have an absolute right to object to the processing of your personal information for direct marketing purposes.

If you no longer wish to receive marketing communications from Mooneen, please contact us or use the unsubscribe mechanism provided in the communication.

14. Complaints

If you have concerns about how we are using your personal information, please contact us in the first instance so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection. Further information about making a complaint can be found on the ICO website.

15. Third-party websites

Our website may contain links to websites operated by third parties.

This Privacy Policy applies only to Mooneen's website and services. We are not responsible for the privacy practices, content or security of third-party websites.

We recommend that you review the privacy notice of any third-party website you visit.

16. Children's information

Our services are intended for businesses and professionals and are not directed at children.

We do not knowingly collect personal information from children through our website.

If you believe that we may have collected personal information from a child, please contact us.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or applicable legal requirements.

The latest version will be published on this page, together with the date it was last updated.

We recommend checking this page periodically for updates.

18. Contact us

If you have any questions about this Privacy Policy, how Mooneen uses personal information, or your data protection rights, please contact us:

Mooneen Ltd
Company number: 17425559
128 City Road
London
United Kingdom
EC1V 2NX

Website: www.mooneen.co.uk
Email: info@mooneen.co.uk